Got to this post from Bob Lefsetz through Fred Wilson. If you’re interested in the music business and Internet culture in general I suggest you read his post. I don’t know if I agree to his prediction that people will keep wanting to own music in the future but for the rest it was a highly informed and provocative piece written in a very clear and humoristic style. Like this:
“RESPECT. The key to the future. And we haven’t had that spirit since 1969. It’s a more close-knit society. Everybody’s equal on the Web. If you’re not concerned with the experience of your customers, you’re doomed to death. Give people something that touches their souls for a fair price and they’ll give you ALL their money. Rip them off with shit and they’ll tell everybody they know and decimate your enterprise.”
Amazon understands respecting the customer see their newest site http://www.endless.com/ Lowest prices, best merchandise, best service
Interesting “vertical”. Let’s see if customers will reward them!